Frequently Asked Questions
Discover everything you need to know about your holistic beauty journey.
What is the signature ingredient in Sulwhasoo products?
Our heritage is built on the Precious Ginseng. We utilize sophisticated biotechnology to extract the rarest bioactive components of ginseng to provide unparalleled anti-aging benefits.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who wish to receive their skincare essentials sooner.
What is your return policy for skincare products?
We accept returns of unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
Are your products suitable for sensitive skin?
Sulwhasoo products are formulated with traditional Korean herbs and modern science to be gentle. However, we recommend checking the full ingredient list or performing a patch test if you have specific sensitivities.
Do you offer complimentary samples with orders?
Yes, we believe in the power of trial. Every order placed on our official website includes a selection of complimentary deluxe samples so you can explore more of our collection.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.